The company grew from 30 operations to 58 with fractured teams of operations supervisors, engineers, managers, and executives. Shareholders demanded success. The cost of errors exceeded $7 million per month. The fragmented teams had varying levels of expertise, a lack of communication and collaboration along with a silo culture that did not focus on improvements undermined success.
Established a responsibility assignment matrix to maximize real-time communication between teams. Instituted collaboration through root cause analysis and lessons learned. Researched, tested, and implemented a technology platform and systems to create standardization, compliance, and clear directives across all projects.
Delivered world-class communication, collaboration, and efficiency; setting the blueprint for other global business units. The strategy yielded a 300% increase in productivity over three years, reduced OpEx $80 million annually, and decreased non-productive time 65%.